Warranty, Return, & Service Policy

Warranty:
Westach instruments are made from the highest quality materials and workmanship. With reasonable care, instruments will give long and satisfactory service. Westach instruments are guaranteed against defective material and workmanship for 1 year from the manufacturing date.

Warranty Repairs:
No charge will be made for labor and material consumed in affecting repairs in units which are covered by our warranty. Package carefully including description of malfunction and type of engine unit is used on. Include your correct return address and phone number, email, etc. Our obligation is limited to correct and return instruments and covers no liability for damage from shipment, improper installation, excessive vibration, rough handling or if opened, tampered with or modified by customer. Westberg Mfg. will not reimburse customer for cost(s) incurred in removing and/or reinstalling replacement parts, or for return shipping costs. Westberg Mfg. takes no responsibility for damage to person or property resulting from using products or materials produced or distributed by Westberg Mfg.

Out of Warranty Repairs:
Units determined by Westberg Mfg. to have been improperly installed, roughly handled, tampered with by customer, or past 1 year from manufacture date will be "out of warranty". Repair charges will be based on time and materials and have a 90 day warranty.

Repairs/Returns/Exchanges:
All Units are handled as shipper's property. DO NOT ISSUE DEBIT MEMO. All units must have sufficient packing to avoid shipping damage and correct return address, phone #, email, etc with full description of failure. Westberg Mfg. will not accept units returned COD. Unused instruments purchased directly from Westberg Mfg may be accepted for credit, upon written request for Westberg Mfg authorization and inspection. All instruments incorrectly ordered will be charged a 25% re-stocking fee. We will not accept units that where purchased through a distributor. No units over 5 years are accepted for credit. Special order items are not returnable for credit! Customer must notify Transportation Company immediately of any shipping damage. Customer must notify Westberg Mfg. within 48 hours of receiving shipment with missing, damaged, or incorrect items.

Terms:
Net 30 days to established accounts. 1.5% monthly or 18% annually will be charged on all balances over 30 days of invoice date. We regret that orders from any company whose account is 60 days past due will not be processed until their account is paid in full, then shipments will resume on a pre-payment basis. Payment in U.S. funds must accompany all orders from outside the United States. A $35.00 service charge, plus any additional fees will be made for all returned checks. These terms are firm - No Exceptions!!!

form #246-66C date 2/87 rev. 8/06 rev. 2/09